Pre-Loan Information Package

Please read through this document and purchase insurance if you're not already covered prior to picking up your reserved electric bike.

The Canberra Electric Bike Library (Library) is operated by SEE Change with funding from the ACT Government. Thank you for exploring the Library's electric bikes (e-bike) and finding out about all the different ways that they can be of use! We have a few requirements of you to ensure your safety and security while borrowing an e-bike from us.

An overview of the loan process

• The Library's e-bikes are available to borrow for a 14-day period without charge. However, borrowers must hold Pedal Power ACT membership to access insurance. See the "Insurance" section below for information on what cover is required to borrow from the Library.

• To reserve one of the Library's e-bikes, prospective borrowers create an account on the Library's online platform. They can reserve bikes online for a 14-day period. Staff can assist if needed.

• The Library's e-bikes can be collected during our office hours on Mondays, Wednesdays, and Fridays from the Library's Downer location (Downer Community Hall - Frencham Place, Downer), and on Fridays from the Library's Kambah location (Diversity Hub - 8 Laidlaw Place, Kambah). Our office hours are on the website.

• Many of our e-bikes are large and unwieldy and difficult to safely transport, so ensure you have worked out the logistics of transporting your loaned e-bike prior to arriving (ideally by riding it home). Step-thru models may not fit on your bike rack, so please check you have an appropriate attachment if you wish to fit a step-thru bike to your rack. DO NOT ASSUME IT WILL FIT IN YOUR CAR. Bikes are often damaged when transported in a car, so please make adequate arrangements to get it home.

• You must agree to the conditions of the loan to borrow an e-bike from the Library.

• Allow at least 20 minutes to collect your loaned e-bike, as SEE Change staff will need to show you all of its features and let you test ride it before you take it home.

• Please be aware that SEE Change staff have the option to refuse the loan if we have serious concerns about your safety and skill level.

• You will need to bring proof of identification (e.g. driver licence) with you to collect your reserved e-bike.

• All borrowed accessories will be accounted for during collection and again when your borrowed e-bike is returned.

• If you can no longer collect your reserved e-bike please get in contact with us on 0466 187 384 as soon as possible so we can arrange to shorten or reschedule your loan. Alternatively, you can cancel/reschedule online.

• You must return your loaned e-bike at the agreed time. If you cannot return your loaned e-bike at the scheduled time, you must provide us with 48 hours’ notice over the phone (0466 187 384). There will often be another borrower waiting to collect the e-bike. Late returns without proper notice may affect future loan eligibility.

Conditions of the loan

• We lend our e-bikes in good faith. Cycling can be dangerous and borrowers must priorities the safety of themselves and the e-bike. You are fully responsible for any damage or loss to the e-bike or its accessories beyond reasonable wear and tear, and must repair or replace damaged or lost items at your own expense. You must notify us of any accidents, damage or loss within 24 hours of occurrence. Failure to do so may result in termination of loan privileges.

• Borrowers must not attempt any repairs beyond pumping up flat tyres. Notify the office of any issues and we will work with you to resolve them.

• All of the Library's e-bikes are fitted with GPS trackers. We will only access GPS data in the event of a suspected theft, loss, or for maintenance of the tracking system. Any collected data will be handled in accordance with Australian Privacy Principles. We may need to share the information with law enforcement or the ACT Government in order to trace a lost or stolen e-bike. Under no other circumstance will we share this information.

• All of the Library's e-bike and accessories go through a condition report before going on loan. When you return your loaned e-bike, we will conduct a follow-up condition report to ensure everything has come back in the condition in which it went out.

• When borrowing an e-bike from the Library, you're required to:

  • Have basic competence in bike riding

  • Remove the battery when you are not riding the e-bike (including overnight)

  • Provide secure under-cover storage for the e-bike within your property

  • Take care of the e-bike while in possession of it, including taking caution when transporting it in a trailer or vehicle

  • Use Australian standard helmets for all riders and passengers (helmets are available for loan)

  • Use child restraints at all times while carrying children

  • Use the provided lock whenever you are not riding the e-bike.

It is a condition of your loan that you have Personal Accident Insurance and Public Liability Insurance provided by Pedal Power ACT to cover you and other listed users of your loaned e-bike (including children as passengers) for the 14-day loan period.

• Insurance can be purchased in the form of a Pedal Power membership (available here) More information about insurance is available on the Pedal power website.

• Once you have arranged your insurance, please send either your Pedal Power membership number(s) to ebikelibrary@seechange.org.au.

• You may view Pedal Power’s Summary of Insurance Cover or check this Pedal Power webpage for more details on insurance.

• Please note that the required Pedal Power insurance covers only personal injury and public liability for you and your passengers but does not cover damage to or theft of the e-bike. You remain fully liable for any loss, theft, or damage to the e-bike beyond reasonable wear and tear. We strongly recommend obtaining additional insurance coverage for property damage and theft through your home contents insurance or a separate policy.

When reserving an e-bike, you signed a waiver. Please ensure that you have read and understood it.

Thank you for borrowing from the Canberra E-Bike Library, and have fun on your loan!